SUNJA LIVE - COMMUNITY GUIDELINES

Building a Safe, Creative, and Inclusive Platform for Everyone

Company: Sunja Labs Private Limited
Platform: Sunja Live
Effective Date: 21st August, 2025
Last Updated: 21st August, 2025

🌟 OUR MISSION

Sunja Live is dedicated to creating a vibrant, safe, and inclusive community where creators can share their talents through live streaming and short-form content, and viewers can discover amazing content from around the world. These guidelines help us maintain a platform where creativity thrives while everyone feels safe and respected.

🎯 WHO THESE GUIDELINES APPLY TO

These Community Guidelines apply to all users of Sunja Live, including:

  • Live Streamers: Creators broadcasting real-time content
  • Short-Form Creators: Users uploading brief video content
  • Viewers: Users consuming and interacting with content
  • Commenters: Users engaging through comments and reactions
  • Subscribers: Premium users with unlimited access

Coverage: All content, interactions, and activities on the Sunja Live platform

📱 CONTENT CATEGORIES AND STANDARDS

Live Streaming Content

  • Real-time broadcasts including performances, tutorials, gaming, education, and entertainment
  • Interactive elements including live chat, viewer participation, and real-time engagement
  • Scheduled content with advance viewer notification and preparation

Short-Form Content

  • Brief videos typically under 3 minutes focusing on entertainment, education, or creative expression
  • Trending challenges that are safe, legal, and appropriate
  • Quick tutorials and how-to content
  • Creative showcases including art, music, dance, and performance snippets

✅ WHAT WE ENCOURAGE

🎨 Creative Expression

  • Original content showcasing your unique talents and perspectives
  • Educational content that teaches valuable skills or knowledge
  • Cultural exchange and celebration of diverse backgrounds
  • Innovative use of platform features and interactive elements
  • Collaborative content between creators across different regions

🤝 Community Building

  • Respectful and constructive engagement with other users
  • Supporting fellow creators through positive feedback and sharing
  • Building inclusive communities around shared interests
  • Mentoring new creators and helping them grow
  • Cross-cultural dialogue and understanding

📚 Quality Content

  • Well-prepared and thoughtfully presented material
  • Clear audio and video quality when technically possible
  • Accurate information in educational content
  • Appropriate content warnings when necessary
  • Consistent and reliable streaming schedules

🚫 PROHIBITED CONTENT AND BEHAVIOR

🔞 Adult and Sexual Content

Strictly Prohibited:

  • Nudity or sexually explicit content
  • Sexual acts or simulated sexual activity
  • Content sexualizing minors (anyone under 18)
  • Sexual services or adult entertainment
  • Content with sexual themes targeting minors

Limited Exceptions:

  • Educational content about human sexuality (clearly marked and age-restricted)
  • Artistic content with incidental nudity (pre-approved and restricted)
  • Breastfeeding content (natural and non-sexual context)

⚖️ Illegal Activities

Zero Tolerance for:

  • Promotion or demonstration of illegal drug use
  • Sale or promotion of illegal substances
  • Weapons trafficking or illegal weapons demonstrations
  • Fraud, scams, or illegal financial schemes
  • Hacking, doxxing, or cybercrime activities
  • Copyright infringement or intellectual property theft
  • Content violating local laws in creator's jurisdiction

🛡️ Safety and Harm Prevention

Prohibited Content:

  • Self-harm, suicide, or eating disorder promotion
  • Violence against people or animals
  • Dangerous challenges or stunts that could cause injury
  • Content promoting eating disorders or extreme dieting
  • Harassment, bullying, or coordinated attacks against individuals
  • Sharing of private personal information without consent

💬 Hate Speech and Discrimination

Not Tolerated:

  • Content attacking individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or nationality
  • Slurs, derogatory language, or hate symbols
  • Content promoting supremacist ideologies
  • Discrimination in creator collaborations or community building
  • Harassment campaigns targeting specific individuals or groups

🎭 Misinformation and Harmful Content

Subject to Removal:

  • Deliberately false information about health, safety, or crisis events
  • Conspiracy theories that could cause real-world harm
  • Medical misinformation that could endanger health
  • False information about civic processes (elections, voting, etc.)
  • Deepfakes or manipulated media intended to deceive

🎬 CREATOR-SPECIFIC GUIDELINES

📺 Live Streaming Standards

Technical Requirements:

  • Stable internet connection for consistent streaming quality
  • Appropriate lighting and audio setup when possible
  • Regular testing of streaming equipment and software
  • Backup plans for technical difficulties

Content Standards:

  • Arrive on time for scheduled streams
  • Clearly communicate stream topics and content warnings
  • Maintain professional demeanor appropriate to content type
  • Engage respectfully with live chat and viewer questions
  • End streams appropriately without abrupt disconnections

Interactive Guidelines:

  • Monitor and moderate live chat actively
  • Respond to viewer questions and engagement
  • Set clear boundaries for viewer participation
  • Use platform moderation tools appropriately
  • Create inclusive environments for all viewers

📱 Short-Form Content Standards

Content Quality:

  • Original content that showcases creativity or provides value
  • Clear video and audio quality within technical limitations
  • Appropriate length for the message or entertainment value
  • Engaging thumbnails and titles that accurately represent content

Trending Participation:

  • Participate in trends that align with community values
  • Avoid dangerous or harmful challenge participation
  • Credit original creators when participating in trending content
  • Add your unique perspective to trending topics

Educational Short Content:

  • Accuracy in information presented
  • Cite sources for factual claims when appropriate
  • Clearly distinguish between opinion and fact
  • Provide content warnings for sensitive educational topics

💰 Commercial Content and Sponsorships

Disclosure Requirements:

  • Clearly disclose all paid partnerships, sponsorships, and affiliate content
  • Use platform-provided disclosure tools when available
  • Honest reviews and opinions even in sponsored content
  • Compliance with local advertising and consumer protection laws

Prohibited Commercial Activities:

  • Promotion of illegal products or services
  • Misleading or false advertising claims
  • Pyramid schemes or multi-level marketing focused primarily on recruitment
  • Financial advice without proper qualifications and disclaimers
  • Sale of products targeting minors without parental consent mechanisms

👥 VIEWER AND COMMUNITY GUIDELINES

💬 Respectful Engagement

Positive Interaction:

  • Constructive comments and feedback
  • Respectful disagreement and debate
  • Support for creators through engagement and shares
  • Helpful suggestions and community building
  • Cultural sensitivity and awareness

Comment Standards:

  • No spam, repetitive messages, or excessive emoji use
  • Relevant comments that add to the conversation
  • Respectful language even during disagreements
  • No impersonation of other users or creators
  • No solicitation or unauthorized promotion in comments

🎁 Tipping and Financial Interactions

Platform Tipping System:

  • Use official platform tipping features only
  • No pressure or harassment for tips or financial support
  • Respect creators' boundaries regarding financial interactions
  • Report any off-platform financial solicitation

Subscription Respect:

  • Understand that subscription grants access, not personal relationships
  • Respect creator boundaries regarding interaction levels
  • No demanding special treatment based on financial contribution
  • Report any creators who condition content access on additional payments

🏆 Community Participation

Building Positive Communities:

  • Support fellow community members
  • Share content responsibly and with proper attribution
  • Participate in community events and initiatives
  • Help new users understand platform features and guidelines
  • Report violations promptly and accurately

🛡️ SAFETY AND WELLBEING

👶 Protecting Minors

Content Involving Minors:

  • No content sexualizing, exploiting, or endangering minors
  • Parental consent required for content featuring children
  • Educational content about child safety and protection encouraged
  • Immediate reporting of any content that may endanger children

Age-Appropriate Content:

  • Clear content ratings and age recommendations
  • Platform filtering tools for age-appropriate discovery
  • Creator responsibility to mark content appropriately
  • Viewer responsibility to consume age-appropriate content

🧠 Mental Health and Wellbeing

Supportive Environment:

  • Content that promotes positive mental health and wellbeing
  • Resources and support for users experiencing difficulties
  • Responsible discussion of mental health topics
  • Professional guidance encouraged for serious mental health content

Crisis Response:

  • Immediate escalation protocols for users expressing self-harm intentions
  • Partnership with mental health organizations for support resources
  • Creator training on recognizing and responding to mental health crises
  • Clear reporting mechanisms for concerning behavior

🌍 Cultural Sensitivity and Inclusion

Celebrating Diversity:

  • Content that celebrates cultural diversity and exchange
  • Respectful representation of different cultures and traditions
  • Educational content about global perspectives and experiences
  • Collaborative content between creators from different backgrounds

Avoiding Cultural Appropriation:

  • Respectful appreciation vs. inappropriate appropriation
  • Understanding and acknowledgment of cultural significance
  • Collaboration with members of cultures being represented
  • Education about cultural context and history

⚖️ ENFORCEMENT AND MODERATION

🔍 Content Review Process

Automated Systems:

  • AI-powered content scanning for prohibited material
  • Real-time monitoring during live streams
  • Automated flagging based on community reports
  • Pattern recognition for repeat violations

Human Review:

  • Professional content moderation team review
  • Cultural and contextual analysis of flagged content
  • Appeals review by specialized teams
  • Complex case escalation to senior moderators

⚠️ Progressive Enforcement

Warning System:

First Violation → Educational Warning + Guidance Resources
Second Violation → Temporary Feature Restrictions (7 days)
Third Violation → Temporary Suspension (14-30 days)
Serious Violations → Immediate Suspension or Permanent Ban

Immediate Action Categories:

  • Illegal content or activities
  • Content endangering minors
  • Severe harassment or doxxing
  • Copyright infringement (DMCA takedowns)
  • Platform manipulation or spam

📋 Enforcement Actions

Content-Level Actions:

  • Content removal with notification
  • Content demonetization or revenue restriction
  • Age-restriction or limited distribution
  • Content labeling or warning addition

Account-Level Actions:

  • Feature restrictions (commenting, streaming, uploading)
  • Temporary suspension with specific timeframes
  • Permanent account termination
  • IP-level restrictions for severe violations

Creator-Specific Actions:

  • Revenue sharing suspension
  • Creator program removal
  • Partnership opportunity restrictions
  • Platform promotion limitations

📞 REPORTING AND APPEALS

🚨 How to Report Violations

In-Platform Reporting:

  • Report button on all content and user profiles
  • Specific violation category selection
  • Optional detailed description of concern
  • Anonymous reporting options available

Urgent Safety Concerns:

  • Emergency contact: info@sunja.co
  • 24/7 response for serious safety issues
  • Direct escalation for content involving minors
  • Coordination with law enforcement when necessary

📝 Appeals Process

Standard Appeals:

  • Submit appeal within 30 days of enforcement action
  • Provide additional context or clarification
  • Review by different moderation team member
  • Response within 5-7 business days

Expedited Appeals:

  • Available for creators with significant followings
  • Business impact consideration for false positives
  • Priority review within 24-48 hours
  • Direct communication with appeals team

🔄 Restoration Process

Content Restoration:

  • Restore content if appeal successful
  • Notification of restoration decision
  • Analytics data preservation where possible
  • Prevention of similar false positives

Account Reinstatement:

  • Complete review of account history
  • Educational requirements before reinstatement
  • Probationary period with enhanced monitoring
  • Clear guidelines for future compliance

🎓 EDUCATION AND RESOURCES

📚 Creator Education

Platform Training:

  • Comprehensive creator onboarding program
  • Regular workshops on platform features and best practices
  • Cultural sensitivity and safety training
  • Technical skills development resources

Community Guidelines Training:

  • Interactive guidelines tutorial for new creators
  • Regular updates on policy changes
  • Case study analysis of common violations
  • Best practices sharing from successful creators

🛠️ Tools and Features

Creator Safety Tools:

  • Robust blocking and reporting systems
  • Chat moderation tools and keyword filtering
  • Collaboration tools for multi-creator content
  • Analytics and insights for content performance

Viewer Safety Tools:

  • Content filtering and discovery preferences
  • Blocking and reporting functionality
  • Parental controls and family safety features
  • Privacy settings and data control options

🌐 Global Considerations

Localization:

  • Guidelines translated into major regional languages
  • Cultural context consideration in enforcement
  • Regional legal compliance and adaptation
  • Local community manager support

Legal Compliance:

  • Adherence to local content laws and regulations
  • Data protection and privacy compliance
  • Age verification and parental consent mechanisms
  • Transparency reports and regulatory cooperation

🔄 UPDATES AND CHANGES

📢 Guideline Updates

  • Regular review and updates based on community feedback
  • 30-day notice for significant policy changes
  • Community input periods for major revisions
  • Clear communication of changes and effective dates

📊 Community Feedback

  • Regular surveys and feedback collection
  • Creator and viewer advisory panels
  • Public comment periods for policy development
  • Transparency in decision-making processes

📞 CONTACT AND SUPPORT

🆘 General Support

  • Community Guidelines Questions: info@sunja.co
  • Creator Support: creators@sunja.co
  • Safety Concerns: info@sunja.co
  • Appeals: info@sunja.co

🚨 Emergency Contacts

  • Immediate Safety Concerns: info@sunja.co (24/7)
  • Legal Notices: info@sunja.co
  • Law Enforcement Cooperation: info@sunja.co

🤝 OUR COMMITMENT

Sunja Live is committed to:

  • Transparency in our moderation decisions and processes
  • Fairness in enforcement while considering context and intent
  • Safety as our highest priority for all community members
  • Growth opportunities for creators while maintaining community standards
  • Innovation in creating tools and features that support positive community interaction

Together, we can build a platform where creativity flourishes, cultures connect, and everyone feels safe to express themselves authentically.

Document Version: 1.0
Effective Date: 21st August, 2025
Next Review: [Quarterly review cycle]

Community Guidelines Council:

  • Safety Team Lead: ________________
  • Creator Relations: ________________
  • Legal Compliance: ________________
  • Community Management: ________________