SUNJA LIVE - TERMS OF SERVICE

Company: Sunja Labs Private Limited
Address: Ranchi, Jharkhand, India
Platform: Sunja Live
Effective Date: 21st August, 2025
Last Updated: 21st August, 2025

1. ACCEPTANCE OF TERMS

1.1 Agreement to Terms

By accessing, registering for, or using Sunja Live services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.

1.2 Service Description

Sunja Live is a digital livestreaming platform operated by Sunja Labs Private Limited that enables creators to broadcast live content including performances, educational content, tutorials, and entertainment to a global audience through pay-per-view and subscription-based access.

1.3 User Categories

These Terms apply to all users of the platform, including:

Viewers: Users who access and consume live stream content
Creators: Users who broadcast live content on the platform
Subscribers: Users with unlimited access subscriptions
Guests: Unregistered users with limited access

2. ELIGIBILITY AND REGISTRATION

2.1 Age Requirements

Minimum Age: Users must be at least 18 years old to create an account
Parental Consent: Users between 13-17 years may use the service with verifiable parental consent
Prohibited: Users under 13 years are prohibited from using the service

2.2 Account Registration

For Viewers:

Valid email address and phone number verification
Identity verification for payment processing
Compliance with local laws and regulations

For Creators:

Enhanced identity verification (KYC requirements)
Tax identification information (PAN for Indian creators, TIN/SSN for international)
Bank account details for revenue sharing
Content creator agreement acceptance
Age verification (minimum 18 years for creators)

2.3 Account Security

Users are responsible for maintaining account security
Immediate notification required for unauthorized access
Platform reserves right to suspend accounts for security violations

3. PLATFORM SERVICES AND ACCESS

3.1 Service Availability

24/7 Platform Access: Subject to maintenance and technical requirements
Global Availability: Services available worldwide subject to local laws
Technical Requirements: Compatible internet connection and supported devices required

3.2 Content Access Methods

Pay-Per-View (PPV):

Nominal rates like ₹20 INR (India), $1 USD, €1 EUR for single stream access
Access valid for duration of live stream only
No replay or recording access unless specified

Unlimited Subscription:

Monthly or annual subscription plans
Unlimited access to all live streams during subscription period
Auto-renewal unless cancelled by user

3.3 Content Availability

Live streams available in real-time only
Platform does not guarantee availability of specific content
Creators independently determine streaming schedules
Technical difficulties may affect stream availability

4. PAYMENT TERMS AND BILLING

4.1 Payment Processing

Accepted Payment Methods:

Credit and debit cards (Visa, MasterCard, Rupay)
Digital wallets (UPI, PayPal, Google Pay)
Net banking (Indian users)

Payment Gateway Partners:

Razorpay (India)
Paddle/Dodo (International)
All payment data handled by PCI DSS compliant processors

4.2 Taxes and Fees

GST Application (India):

18% GST applicable on services consumed in India
GST determination based on consumption location (6-criteria test)
Export of services (0% GST) for overseas consumption

International Taxes:

Local taxes may apply based on user jurisdiction
Platform provides tax-compliant invoicing

4.3 Refund Policy

Pay-Per-View Refunds:

Automatic Full Refund: If stream fails to start or is interrupted
Pre-Stream Cancellation: Full refund available up to 24 hours before scheduled stream
No Other Refunds: No refunds for successfully delivered streams

Subscription Refunds:

NO REFUNDS: Strict no-refund policy for all subscription purchases
Cancellation: Users may cancel auto-renewal but retain access until period end
Prorated Refunds: Not available under any circumstances

5. CREATOR TERMS AND OBLIGATIONS

5.1 Creator Status and Classification

Independent Publisher Framework:

Creators are independent content publishers, not employees of Sunja Labs Private Limited
No employment relationship, partnership, or joint venture created
Creators retain editorial control over their content
Platform provides revenue sharing opportunities, not employment compensation

5.2 Revenue Sharing Model

Payment Structure:

Algorithmic Model: Revenue share based on viewership metrics, watch time, and platform algorithms
Contractual Model: Pre-negotiated revenue sharing arrangements for select creators or agencies
Content Expense Classification: Creator payments treated as content acquisition expenses, not service fees
Payment Frequency: Monthly payments (minimum thresholds apply)

Tax Obligations:

Indian Creators: Subject to TDS deduction per Section 194C
International Creators: Subject to withholding tax per Section 195 (20% or DTAA rates)
Independent Tax Compliance: Creators responsible for their own income tax and GST obligations

5.3 Content Standards and Guidelines

Prohibited Content:

Illegal activities or content violating local laws
Hate speech, discrimination, or harassment
Adult content or sexual material
Violence, self-harm, or dangerous activities
Copyright infringement or unauthorized content
Spam, scams, or fraudulent activities
Content promoting illegal substances or activities

Content Quality Standards:

Minimum technical quality requirements for video and audio
Professional conduct during live streams
Adherence to scheduled streaming times
Appropriate content ratings and warnings

5.4 Creator Responsibilities

Content Liability:

Creators warrant ownership or proper licensing of all content
Full indemnification of platform against content-related claims
Compliance with copyright and intellectual property laws
Adherence to local content regulations in creator's jurisdiction

Platform Compliance:

Adherence to platform community guidelines
Cooperation with content moderation processes
Timely response to platform communications
Maintenance of accurate tax and payment information

6. INTELLECTUAL PROPERTY RIGHTS

6.1 Platform Intellectual Property

Sunja Live platform, technology, and branding owned by Sunja Labs Private Limited
Users granted limited license to use platform for intended purposes
No rights granted to platform technology, algorithms, or proprietary systems

6.2 User Content Rights

Creator Content Ownership:

Creators retain ownership of their original content
Platform granted limited license for distribution and promotion
Creators responsible for obtaining all necessary content rights

Content Licensing to Platform:

Non-exclusive license to distribute, broadcast, and promote creator content
Right to create promotional materials featuring creator content
License terminates upon account closure with reasonable notice period

6.3 Copyright Protection

DMCA Compliance:

Expedited takedown process for copyright infringement claims
Counter-notification process for disputed claims
Repeat infringer policy with account termination

Content ID System:

Automated content identification for copyrighted material
Creator appeal process for false positives
Revenue sharing arrangements for licensed content where applicable

7. PRIVACY AND DATA PROTECTION

7.1 Data Collection and Processing

Personal Information Collected:

Registration information (name, email, phone)
Payment and billing information
Device and usage information
Location data for tax and compliance purposes
Creator tax and identity verification information

7.2 Multi-Jurisdictional Compliance

Indian Data Protection:

Full compliance with Digital Personal Data Protection Act, 2023
Data localization for critical personal data
User consent management and withdrawal mechanisms

International Compliance:

GDPR (EU): Full compliance for European users and creators
CCPA (California): Privacy rights for California residents
Other Jurisdictions: Compliance with applicable local data protection laws

7.3 Data Use and Sharing

Platform Operations:

Service delivery and user support
Payment processing and tax compliance
Content recommendation algorithms
Platform security and fraud prevention

Third-Party Sharing:

Payment processors
Tax compliance services
Analytics and performance measurement
Legal compliance and regulatory reporting

8. CONTENT MODERATION AND COMMUNITY GUIDELINES

8.1 Content Monitoring

Automated Systems:

AI-powered content scanning for prohibited material
Real-time monitoring during live streams
Automated flagging and review systems

Human Review:

Professional content moderation team
Creator appeal process for content decisions
Escalation procedures for complex cases

8.2 Enforcement Actions

Warning System:

First violation: Warning and educational guidance
Second violation: Temporary streaming restrictions
Third violation: Account review and potential suspension

Immediate Suspension:

Illegal content or activities
Severe harassment or hate speech
Copyright infringement
Terms of Service violations

8.3 Community Guidelines

Respectful Behavior:

Treat all users with respect and dignity
No harassment, bullying, or discriminatory behavior
Constructive engagement in comments and interactions

Content Standards:

Age-appropriate content with proper ratings
Factual accuracy in educational content
Professional conduct during live streams
Respect for intellectual property rights

9. ACCOUNT TERMINATION AND SUSPENSION

9.1 Platform Termination Rights

Immediate Termination:

Violation of Terms of Service
Illegal activities or content
Fraud or payment violations
Multiple community guideline violations
Failure to comply with tax or legal obligations

9.2 User Termination Rights

Account Closure:

Users may close accounts at any time
No refunds for unused subscription periods
Creator payment obligations continue per existing agreements
Data deletion per applicable privacy laws

9.3 Effect of Termination

Creator Accounts:

Immediate cessation of streaming privileges
Final revenue share payment per standard schedule
Content removal within 30 days
Tax documentation provided as required

Viewer Accounts:

Loss of subscription benefits
No refunds for unused subscription periods
Account data deletion per privacy laws
Payment history maintained for tax compliance

10. LIMITATION OF LIABILITY AND DISCLAIMERS

10.1 Service Disclaimers

"AS IS" Service:

Platform provided without warranties of any kind
No guarantee of uninterrupted service availability
Creator content quality and availability not guaranteed
Technical performance subject to internet and device limitations

10.2 Limitation of Liability

Platform Liability Limits:

Maximum liability limited to amounts paid by user in preceding 12 months
No liability for indirect, consequential, or punitive damages
No liability for creator content or user interactions
Force majeure events and technical failures excluded

10.3 Creator Content Disclaimer

Platform not responsible for creator content accuracy or quality
No endorsement of creator opinions or recommendations
Users consume creator content at their own risk
Platform provides technology platform only, not content validation

11. DISPUTE RESOLUTION AND GOVERNING LAW

11.1 Tiered Dispute Resolution Framework

Customer Support Resolution:

Initial disputes handled through customer support
30-day resolution period for standard issues
Escalation to management for unresolved matters

Mediation:

Voluntary mediation for complex disputes
Neutral third-party mediators
Cost-sharing arrangements for mediation proceedings

11.2 Governing Law and Jurisdiction

Indian Users and Creators:

Governing Law: Laws of India, including Indian Contract Act, IT Act 2000
Jurisdiction: Courts of Ranchi, Jharkhand for dispute resolution
Arbitration: Indian Arbitration and Conciliation Act, 2015

International Users and Creators:

Platform Matters: Indian law applies to platform-related disputes
Local Law: User's local law applies to consumer protection matters
Arbitration: International Commercial Arbitration (Singapore/London) for disputes exceeding $10,000

11.3 Class Action Waiver

Users agree to resolve disputes individually
No class action, collective, or representative proceedings
Exceptions only where prohibited by applicable law

12. PAYMENT GATEWAY INTEGRATION AND POLICIES

12.1 Payment Gateway Policy Hierarchy

Gateway Policies Apply To:

Payment processing procedures and security
Transaction disputes and chargebacks
Refund processing and timelines
Payment method restrictions and fees
Currency conversion and international transactions

12.2 Platform vs Gateway Responsibility

Payment Gateway Handles:

Transaction authorization and security
Fraud detection and prevention
Chargeback and dispute management
Payment data protection and PCI compliance

Platform Handles:

Service delivery and content access
Platform-specific refund policies
Creator revenue sharing
Tax calculation and compliance

13. UPDATES AND MODIFICATIONS

13.1 Terms of Service Updates

Platform reserves right to modify Terms with 30 days notice to users
Continued use constitutes acceptance of modified Terms
Material changes communicated via email and platform notifications
Users may terminate accounts if they disagree with modifications

13.2 Policy Integration

These Terms incorporate by reference:

Privacy Policy
Community Guidelines
Payment Policy
Creator Agreement
Copyright Policy

13.3 Regulatory Compliance Updates

Automatic updates for regulatory compliance requirements
No notice required for updates mandated by law
Users notified of compliance-related changes affecting their rights

14. CONTACT INFORMATION AND SUPPORT

14.1 Customer Support

General Support:

Email: info@sunja.co
Response Time: 24-48 hours for standard inquiries
Priority support for subscription and payment issues

Creator Support:

Email: creators@sunja.co
Dedicated creator success team
Technical support for streaming issues

14.2 Legal and Compliance

Legal Notices:

Email: info@sunja.co
Physical Address: Sunja Labs Private Limited, Ranchi, Jharkhand, India
DMCA notices and legal communications

Tax and Financial:

Email: info@sunja.co
Tax documentation requests
Payment and billing inquiries

15. SEVERABILITY AND INTERPRETATION

15.1 Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.

15.2 Interpretation

These Terms constitute the complete agreement between users and Sunja Labs Private Limited
No modification except in writing signed by authorized representatives
Section headings for convenience only and do not affect interpretation

15.3 Language

These Terms originally prepared in English
Translations provided for convenience only
English version controls in case of conflicts

ACCEPTANCE ACKNOWLEDGMENT By using Sunja Live services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Document Version: 1.0
Effective Date: [To be filled]
Next Review Date: [6 months from effective date]

Legal Review Required By:

Legal Team: ________________
Compliance Team: ________________
Management Approval: ________________