How can we help?
Find answers to common questions or contact our support team
Getting Started
How do I create an account?
Click the 'Sign Up' button and follow the registration process. You'll need a valid email address to get started.
How do I watch a live stream?
Browse our Discover page or search for your favorite creators. Click on any live stream to start watching. Some streams may require payment.
What devices are supported?
Sunja works on all modern web browsers on desktop, tablet, and mobile devices. We recommend using the latest version of Chrome, Firefox, Safari, or Edge.
Payments & Billing
What payment methods do you accept?
We accept credit cards, debit cards, UPI (India), and digital wallets through our secure payment partners like Razorpay (India) and Stripe (International).
How do pay-per-view streams work?
Creators set their own prices for live streams. You pay once to access the stream. Prices typically range from $1-$50 depending on the content.
Can I get a refund?
Pay-per-view refunds are automatic if a stream fails to go live or is interrupted. Subscription fees are non-refundable but you can cancel anytime.
For Creators
How do I start streaming?
Sign up for a creator account, complete verification, and you can start streaming immediately. Set your own prices for pay-per-view streams.
How do I get paid?
Creator payouts are processed monthly. Minimum payout threshold is ₹1,000 for Indian creators and $50 for international creators.
What are the content guidelines?
All content must comply with our Community Guidelines. We prohibit illegal content, hate speech, violence, and explicit material.
Account & Security
How do I reset my password?
Click 'Forgot Password' on the login page. We'll send password reset instructions to your registered email address.
Is my payment information secure?
Yes, all payments are processed by PCI DSS compliant payment gateways. We never store your card details on our servers.
How do I delete my account?
You can request account deletion from your account settings. Note that this action is permanent and cannot be undone.
Technical Issues
Why is my stream buffering?
Check your internet connection speed. For optimal viewing, we recommend at least 5 Mbps for HD streams. Try lowering the video quality if issues persist.
Stream not loading?
Try refreshing the page, clearing your browser cache, or using a different browser. Disable ad blockers as they may interfere with streaming.
Audio/video sync issues?
This is usually a temporary network issue. Try pausing and resuming the stream, or refresh the page if the problem continues.
Still need help?
Our support team is here to assist you
Average response time: 24-48 hours
Available Monday to Friday, 9 AM - 6 PM IST