SUNJA LIVE - PAYMENT POLICY

Company: Sunja Labs Private Limited
Address: Ranchi, Jharkhand, India
Platform: Sunja Live
Document Version: 1.0
Effective Date: 21st August, 2025


1. PAYMENT GATEWAY INTEGRATION FRAMEWORK

1.1 Platform Revenue Model

Sunja Live operates as a digital livestreaming platform where:

  • Sole Service Provider: Sunja Labs Private Limited is the exclusive supplier of livestreaming services to end users
  • User Payment Structure: Users pay directly to the platform via two methods:
    • Pay-Per-View (PPV): Nominal fees (eg. ₹20 INR, $1 USD, €1 EUR)
    • Unlimited Subscription Pass: Monthly/Annual unlimited access
  • Creator Relationship: Creators are independent publishers with no direct payment obligation to the platform

1.2 Payment Gateway Requirements

  • Primary Gateways: Integration with Razorpay (India) etc, Stripe/Paddle etc (International)
  • PCI DSS Compliance: All payment data handled by PCI-compliant gateway partners
  • Data Security: Zero storage of payment credentials on platform servers
  • Multi-Currency Support: USD, EUR, INR with automatic currency conversion
  • Payment Methods: Credit cards, debit cards, UPI, digital wallets, net banking

2. GST AND TAX COMPLIANCE FRAMEWORK

2.1 Platform Tax Obligations

Sunja Labs Private Limited as Sole Supplier:

OIDAR Services GST Place of Supply Rules:

USER CLASSIFICATION FOR GST PURPOSES:

B2B (Business-to-Business) Users - GST Registered Entities:

  • Users who possess valid GST Registration Number (GSTIN)
  • Must explicitly declare business use during payment
  • Must provide valid GSTIN for verification
  • Includes: Companies, registered businesses, GST-registered freelancers
  • Note: Platform account registration ≠ GST registration

B2C (Business-to-Consumer) Users - Individual/Unregistered:

  • All users WITHOUT valid GST registration
  • Includes: Individual viewers, personal users, unregistered creators
  • This includes platform-registered users who don't have GSTIN
  • Subject to consumption-based place of supply rules

PAYMENT PROCESS USER TYPE DETERMINATION:

Step 1: User Declaration During Payment

Payment Purpose:

□ Personal/Individual Use (B2C)

□ Business Use - I have GST Registration (B2B)

Step 2A: Business Use Selected (B2B Path)

Enter GST Registration Number (GSTIN): \[\_\_\_\_\_\_\_\_\_\_\_\_\]

Business Name: \[\_\_\_\_\_\_\_\_\_\_\_\_\]

Business Address: \[\_\_\_\_\_\_\_\_\_\_\_\_\]

↓

Automated GSTIN Verification via GST Portal API

↓

If Valid GSTIN → Apply B2B Rules

If Invalid GSTIN → Auto-redirect to B2C Rules with notification

**Step 2B: Personal Use Selected (B2C Path)**

Apply 6-Criteria Place of Supply Test

↓

Real-time evaluation during payment processing

GST APPLICATION RULES:

For B2B Users (Valid GSTIN Provided):

  • Place of Supply: Location of recipient's registered business establishment (per GSTIN)
  • Indian Registered Business: 18% GST (regardless of consumption location)
  • Foreign Registered Business: 0% GST (export of service under LUT/Bond)
  • Compliance: Reverse Charge Mechanism may apply for registered recipients

For B2C Users (No Valid GSTIN) - 6-Criteria Consumption Test: The recipient is deemed located in India if ANY 2 OR MORE of these criteria are met:

  1. Address Location: Address provided through internet is in India
  2. Billing Address: Billing address of service recipient is in India
  3. Payment Card: Credit/debit card used for payment is issued by Indian bank
  4. IP Address: IP address of recipient's device is in India
  5. Bank Account: Bank account used for payment is maintained in India
  6. Identity Verification: Country code of recipient's identity card is India

GST Application Based on Criteria:

  • 2+ Criteria Met: 18% GST (service consumed in India)
  • Less than 2 Criteria Met: 0% GST (export of service)
  • Real-Time Assessment: Automated evaluation during transaction processing

CRITICAL EXAMPLES:

B2C Scenarios (Most Common):

  • Platform-registered viewer from Mumbai using Indian card → 18% GST (IP + card = 2 criteria)
  • Foreign tourist in India using foreign card → 18% GST (IP + billing address = 2 criteria)
  • Indian citizen abroad using foreign payment methods → 0% GST (export)
  • NRI using Indian bank account from abroad → 18% GST (bank account + identity = 2 criteria)

B2B Scenarios:

  • Marketing agency provides valid GSTIN during payment → 18% GST (based on business location)
  • Foreign company with valid overseas GST equivalent → 0% GST (export)
  • Creator providing valid GSTIN for business expenses → B2B treatment

IMPORTANT CLARIFICATIONS:

  • Platform Account Registration: Creating Sunja Live account does NOT make user B2B
  • Creator Accounts: Creators are B2C unless they provide valid GSTIN
  • Subscription vs PPV: Same rules apply regardless of payment type
  • User Choice: Users can switch between personal/business during different transactions

GST Collection Framework:

  • User type determination at payment initiation
  • Automated place of supply determination based on user type
  • Real-time GST calculation with clear user notification
  • GST-compliant invoices with detailed classification and place of supply justification
  • Separate reporting for B2B vs B2C transactions in GST returns

Export Documentation (for 0% GST transactions):

  • Service export invoices with foreign exchange realization
  • LUT/Bond maintenance for zero-rated supplies
  • Transaction-wise export documentation with criteria evaluation records
  • FIRC (Foreign Inward Remittance Certificate) tracking for export payments

2.2 Creator Revenue Classification

Independent Publisher Framework:

  • Creator Status: Creators are classified as independent content publishers, not service providers to the platform
  • Revenue Share Nature: Creator payouts are platform-generated revenue distributions based on:
    • Algorithmic Model: Calculations based on viewership metrics, watch time, and platform-defined algorithms, OR
    • Contractual Model: Pre-agreed revenue sharing arrangements with creators or their authorized agencies/representatives
  • Content Expense Treatment: Creator payouts are treated as content acquisition expenses in platform accounting, not service procurement costs
  • Creator GST Responsibility: Creators bear independent GST liability on their earnings if applicable under GST thresholds and registration requirements

INDIAN CREATOR PAYMENT COMPLIANCE:

Tax Deducted at Source (TDS) Framework:

  • Section 194C Application: TDS applicable on payments to Indian creators exceeding ₹30,000 per financial year
  • TDS Rate: 1% for individual creators, 2% for corporate entities (as per Section 194C)
  • PAN Requirement: Valid PAN mandatory for all Indian creators for TDS compliance
  • Higher TDS: 20% TDS if creator fails to provide valid PAN
  • TDS Certificate: Form 16A issued to creators for TDS deducted amounts

GST Compliance for Indian Creators:

  • GST Registration Threshold: Creators earning above ₹20 lakhs annually (₹10 lakhs for special category states) must register for GST
  • Creator GST Responsibility: Platform does not collect GST on creator earnings - creators responsible for their own GST compliance
  • Input Tax Credit: Creators can claim ITC on platform-related business expenses if GST registered
  • Reverse Charge: Not applicable as creators are independent publishers, not service providers to platform

Income Tax Obligations:

  • Professional Income: Creator earnings classified as income from profession under Income Tax Act
  • Advance Tax: Creators liable to pay advance tax if annual earnings exceed ₹10,000
  • ITR Filing: Mandatory ITR filing for creators with annual income above basic exemption limit
  • Audit Requirement: Tax audit mandatory if creator's professional income exceeds ₹50 lakhs annually

Documentation and Compliance:

  • Form 15G/15H: Accepted for TDS exemption if creator's total income below taxable limit
  • Professional Registration: No mandatory professional license required for content creation
  • Books of Accounts: Maintenance of books recommended for creators with substantial earnings
  • Digital Payments: All creator payments above ₹10,000 made through digital modes only

INTERNATIONAL CREATOR PAYMENT COMPLIANCE:

Withholding Tax Framework:

  • Non-Resident Creators: Withholding tax applicable as per Section 195 of Income Tax Act
  • Standard Rate: 20% (or as per applicable DTAA rates with proper documentation)
  • DTAA Benefits: Reduced rates available with valid Tax Residency Certificate (TRC)
  • Form 15CA/15CB: Mandatory filing for payments exceeding ₹5 lakhs per financial year per creator

FEMA Compliance:

  • Current Account Transactions: Creator payments classified under CAT for FEMA compliance
  • Payment Thresholds: Individual creator payments exceeding $25,000 per year require additional documentation
  • RBI Reporting: Monthly and annual FEMA returns for foreign payments
  • Documentation: Proper service agreements and performance certificates for all international payments

3. PAYMENT PROCESSING MECHANICS

3.1 Transaction Flow

  1. User Payment: All payments processed through integrated payment gateways
  2. Platform Collection: 100% of user payments (including GST) collected by Sunja Labs Private Limited
  3. Payment Gateway Fees: All processing fees absorbed by the platform
  4. Creator Attribution: Revenue share calculated based on viewership algorithms and distributed as content expense

3.2 Creator Payout System

Revenue Share Models:

Model A - Algorithmic Distribution:

  • PPV Attribution: Direct percentage of nominal fees from stream viewers
  • Subscription Attribution: Algorithmic distribution based on:
    • Subscriber watch time per creator
    • Unique subscriber viewer count
    • Platform-defined attribution formulas
  • Variable Rates: Creator-specific percentages based on content quality, audience engagement, and genre

Model B - Contractual Arrangements:

  • Pre-Agreed Terms: Revenue sharing based on individual contracts with creators or their authorized agencies
  • Fixed/Tiered Rates: Predetermined payout percentages or amounts as per signed agreements
  • Performance Metrics: May include minimum viewership requirements or other contractual obligations

CRITICAL PAYOUT LIMITS & CONTROLS:

Payment Thresholds:

  • Indian Creators: No specific limits (subject to TDS compliance)
  • International Creators: Maximum $25,000 per creator per financial year without enhanced compliance
  • High-Value Creators: Payments exceeding $25,000 require:
    • Enhanced KYC documentation
    • Legal agreement review
    • Tax consultant approval
    • Monthly compliance monitoring

Common Payout Terms:

  • Payout Frequency: Monthly (to ensure proper tax compliance and cash flow management)
  • Minimum Threshold: ₹1,000 for Indian creators, $50 for international creators
  • Payment Suspension: Automatic hold for compliance verification if thresholds exceeded
  • Model Selection: Determined at creator onboarding or contract negotiation

4. REFUND AND CANCELLATION POLICIES

4.1 Pay-Per-View (PPV) Refunds

Automatic Refunds:

  • Full automatic refund if scheduled stream fails to go live
  • Full automatic refund if stream is interrupted during broadcast
  • User-requested refunds accepted up to 24 hours before scheduled stream time

Processing Method:

  • Refunds processed through original payment method via payment gateway
  • Refund timeline: Up to 7 business days depending on payment method and gateway

4.2 Subscription Refunds

No Refund Policy:

  • Strict No-Refund Policy: No refunds (full, partial, or prorated) for subscription purchases
  • Rationale: Nominal fee structure with unlimited access value proposition
  • Cancellation: Users may cancel auto-renewal but retain access until subscription period ends
  • Clear Disclosure: Policy prominently displayed during purchase flow and in Terms of Service

5. PAYMENT GATEWAY COMPLIANCE REQUIREMENTS

5.1 Financial Compliance

CRITICAL ACCOUNTING TREATMENT - CREATOR PAYMENTS:

  • Content Expense Classification: All creator payouts treated as "Content Acquisition Expenses" NOT "Service Costs"
  • Platform as Sole Supplier: Sunja Live is exclusive supplier to viewers; creators are content publishers
  • Revenue Distribution Model: Creator payments represent algorithmic/contractual distribution of platform revenue
  • GST Treatment: Platform collects GST on full viewer payment; creator payouts are content costs (no input tax credit)
  • IndAS Compliance: Creator payments classified under "Content and Programming Costs" per broadcasting industry standards
  • Transfer Pricing Documentation: Content expense classification supports arm's length pricing methodology

Indian Regulatory Compliance:

GST Compliance:

  • GST Registration: Valid GST registration with export benefits under LUT/Bond
  • Place of Supply Compliance: Real-time determination system implemented
  • GST Rates: 18% for India consumption, 0% for export of services
  • Monthly Returns: GSTR-1, GSTR-3B filing with accurate place of supply reporting

Payment Gateway & RBI Compliance:

  • PA-CB Assessment: Evaluation of Payment Aggregator Cross Border license requirement
  • RBI Authorization: Only RBI-approved payment gateways utilized
  • FEMA Compliance: Current Account Transaction classification for creator payments
  • Forex Reporting: Monthly and annual FEMA returns for international transactions

International Tax Compliance:

  • Withholding Tax: Automated deduction for non-resident creator payments
  • DTAA Optimization: Tax Residency Certificate verification system
  • Form 15CA/15CB: Automated filing for payments exceeding ₹5 lakhs
  • Transfer Pricing: Documentation for international payments exceeding prescribed thresholds

AML/KYC Enhanced Framework:

  • Risk-Based Approach: Enhanced due diligence for high-risk jurisdictions
  • Sanctions Screening: Real-time screening against OFAC, UN, EU sanctions lists
  • Ongoing Monitoring: Continuous transaction monitoring for suspicious activities
  • Regulatory Reporting: Suspicious Transaction Reports (STR) and other mandatory filings

5.2 Data Protection

Security Standards:

  • PCI DSS Level 1: Payment gateways must maintain highest security certification
  • Data Localization: Indian user data stored per RBI guidelines
  • GDPR Compliance: European user data protection adherence
  • Encryption: End-to-end encryption for all payment communications

6. CREATOR PAYMENT AND TAX OBLIGATIONS

6.1 Creator Onboarding Requirements

TIER 1: INDIAN CREATORS Basic KYC Documentation:

  • Legal name (matching government ID and bank records)
  • PAN (Permanent Account Number) - MANDATORY
  • Bank account details (IFSC, account number, account holder name)
  • Address verification (Aadhaar/Voter ID/Utility bill)
  • Government-issued photo ID (Aadhaar/Passport/Driving License)

TIER 2: INTERNATIONAL CREATORS (Standard) Enhanced KYC Documentation:

  • Legal name (matching government ID and bank records)
  • Tax identification number (TIN/SSN/Tax ID as applicable)
  • Tax Residency Certificate (TRC) for DTAA benefits
  • Bank account details with SWIFT code for international transfers
  • Address verification in country of residence
  • Government-issued photo ID (Passport preferred)
  • Proof of tax residency status

TIER 3: HIGH-VALUE INTERNATIONAL CREATORS (>$25,000/year) Premium KYC Documentation:

  • All Tier 2 requirements PLUS:
  • Enhanced due diligence questionnaire
  • Source of income declaration
  • Business registration documents (if applicable)
  • Professional references or agency authorization
  • Sanctions list clearance certificate
  • Legal agreement review and approval

Contractual Framework:

  • Individual Creators: Direct platform agreement with algorithmic or negotiated rates
  • Agency Representation: Authorized agency agreements for creator representation with proper documentation
  • Revenue Model Selection: Choice between algorithmic distribution or pre-negotiated contractual terms
  • Performance Metrics: Defined criteria for both algorithmic and contractual payout models
  • Compliance Monitoring: Ongoing verification of creator status and payment thresholds

6.2 Creator Tax Responsibilities

INDIAN CREATOR TAX OBLIGATIONS:

Platform's TDS Obligations:

  • Automatic TDS Deduction: 10% TDS on payments exceeding ₹30,000 per financial year
  • Higher TDS: 20% if creator fails to provide valid PAN
  • TDS Exemption: Accepted via Form 15G/15H if creator's total income below taxable limit
  • TDS Certificate: Form 16A issued quarterly to creators
  • TDS Deposit: Platform deposits TDS with government by 7th of following month

Creator's Independent Tax Responsibilities:

  • Income Tax: Creators solely responsible for income tax on net earnings (after TDS)
  • Advance Tax: Quarterly advance tax payments if annual liability exceeds ₹10,000
  • ITR Filing: Annual income tax return filing mandatory if income above basic exemption
  • Professional Income: Creator earnings treated as income from profession
  • Tax Audit: Mandatory if professional income exceeds ₹50 lakhs annually

GST Compliance:

  • GST Registration: Mandatory if annual earnings exceed ₹20 lakhs (₹10 lakhs for special category states)
  • GST Returns: Monthly/quarterly GST return filing if registered
  • Input Tax Credit: Creators can claim ITC on business expenses if GST registered
  • Reverse Charge: Not applicable as creators are independent publishers

INTERNATIONAL CREATOR TAX OBLIGATIONS:

Platform's Withholding Tax Obligations:

  • Section 195 Compliance: Withholding tax deduction on all payments to non-residents
  • Standard Rate: 20% or as per applicable DTAA rates
  • DTAA Benefits: Applied with valid Tax Residency Certificate
  • Form 15CA/15CB: Filed for payments exceeding ₹5 lakhs per financial year
  • Certificate: TDS certificate issued as per Indian tax regulations

Creator's Independent Tax Responsibilities:

  • Local Tax Compliance: Creators solely responsible for tax obligations in their country of residence
  • Tax Treaty Benefits: Creators may claim relief in home country for Indian taxes paid
  • Documentation: Creators must maintain proper documentation for international tax compliance
  • Professional Advice: Recommended to engage local tax advisors for compliance

COMMON COMPLIANCE FRAMEWORK: Platform Responsibilities:

  • Provide annual earning statements to all creators
  • Issue appropriate tax certificates (Form 16A for Indians, TDS certificates for international)
  • Maintain detailed payment records for audit and compliance
  • Update creators on any changes to tax obligations

Creator Responsibilities:

  • Provide accurate tax identification information
  • Maintain books of accounts as required by local laws
  • File appropriate tax returns in their jurisdiction
  • Update platform on any changes to tax status or residency

Independent Tax Liability:

  • Creators solely responsible for income tax obligations on platform earnings
  • Platform provides annual earning statements for tax filing assistance
  • TDS Obligations: Platform may deduct TDS as per Indian Income Tax Act if payments exceed prescribed thresholds
  • Non-Resident Creators: Withholding tax applicable per international tax treaties

7. PAYMENT GATEWAY INTEGRATION SPECIFICATIONS

7.1 Technical Requirements

API Integration:

  • Real-time payment confirmation and failure notifications
  • Webhook support for payment status updates
  • Automated refund processing capabilities
  • Multi-currency transaction support with real-time conversion rates

7.2 Reporting and Reconciliation

Financial Reporting:

  • Daily transaction reports and settlement statements
  • GST-compliant transaction categorization
  • Creator payout tracking and audit trails
  • Automated reconciliation with platform revenue calculations

8. JURISDICTIONAL FRAMEWORK & LEGAL COMPLIANCE

8.1 Governing Law and Jurisdiction

Tiered Jurisdictional Approach:

Indian Creators:

  • Governing Law: Indian law (including Indian Contract Act, Income Tax Act, GST Act)
  • Jurisdiction: Courts of Ranchi, Jharkhand for dispute resolution
  • Arbitration: Indian Arbitration and Conciliation Act, 2015

International Creators:

  • Primary Governing Law: Indian law for platform-related matters
  • Contract Law: Creator's country of residence for employment/contractor classification
  • Tax Law: Respective country's tax laws for creator tax obligations
  • Dispute Resolution: International Commercial Arbitration (Singapore/London) for amounts exceeding $10,000

8.2 Data Protection and Privacy Compliance

Multi-Jurisdictional Data Compliance:

Indian Data Protection:

  • DPDP Act 2023: Full compliance with Indian data protection requirements
  • Data Localization: Critical personal data stored within India
  • Cross-Border Transfer: Proper consent and safeguards for international data transfer

International Data Compliance:

  • GDPR (EU): Full compliance for EU creators and users
  • Data Transfer Mechanisms: Standard Contractual Clauses (SCCs) for EU data transfers
  • Regional Laws: Compliance with local data protection laws in creator jurisdictions

8.3 Content and Liability Framework

Content Responsibility Matrix:

Platform Liability:

  • Safe Harbor: Compliance with IT Act 2000 intermediary provisions
  • Content Moderation: Proactive monitoring and takedown procedures
  • DMCA Compliance: Copyright infringement response framework

Creator Liability:

  • Content Ownership: Creators warrant ownership of all streamed content
  • Indemnification: Creators indemnify platform against content-related claims
  • Local Law Compliance: Creators ensure content compliance with their local laws

9. DISPUTE RESOLUTION AND CUSTOMER SUPPORT

9.1 Payment Disputes

Payment Transaction Disputes:

  • Primary Jurisdiction: Payment gateway/aggregator policies take precedence for transaction-related issues
  • Gateway Dispute Resolution: All payment processing disputes (failed transactions, unauthorized charges, chargeback claims) are subject to respective payment gateway's dispute resolution framework
  • Supported Gateways: Razorpay dispute policies (India), Stripe dispute policies (International)
  • Platform Role: Sunja Live acts as facilitator and provides transaction documentation to support dispute resolution
  • Timeline: As per payment gateway's standard resolution timelines (typically 7-45 business days)

User Payment Issues - Gateway Policy Application:

  • Transaction Failures: Subject to payment gateway's retry and failure policies
  • Refund Processing: Follows payment gateway's refund timelines and procedures
  • Card/Bank Disputes: Handled directly between user, bank, and payment gateway
  • Chargeback Claims: Governed by payment gateway's chargeback protection and response policies
  • Currency Conversion Issues: Subject to payment gateway's forex and conversion policies

Platform-Level Payment Support:

  • Account Balance Issues: Platform customer support for subscription status and access queries
  • Billing Inquiries: Platform provides transaction history and invoice clarification
  • Service Access Problems: Platform resolves content access issues post successful payment
  • Escalation Process: Unresolved gateway disputes escalated to platform legal team after gateway resolution attempts

9.2 Creator Payment Issues

Payout Disputes:

  • Creator dashboard for earnings transparency
  • Support ticket system for payout inquiries
  • Manual review process for attribution algorithm disputes
  • Bank transfer failure resolution procedures

10. COMPLIANCE MONITORING & RISK MANAGEMENT

10.1 Automated Compliance Systems

Real-Time Monitoring:

  • Transaction Monitoring: Automated flagging of transactions exceeding compliance thresholds
  • Creator Payment Tracking: Real-time monitoring of individual creator payment limits
  • Tax Calculation Engine: Automated GST and withholding tax calculation based on location/residency
  • Sanctions Screening: Real-time screening of all creators and users against global sanctions lists

10.2 Periodic Compliance Reviews

Monthly Reviews:

  • Creator payment threshold monitoring and approvals
  • GST place of supply accuracy verification
  • International payment FEMA compliance review
  • AML transaction pattern analysis

Quarterly Reviews:

  • DTAA certificate validity and renewal tracking
  • Transfer pricing documentation updates
  • Payment aggregator license compliance assessment
  • Data protection audit and breach assessments

Annual Reviews:

  • Complete tax compliance audit (GST, withholding tax, FEMA)
  • Creator agreement renewals and updates
  • Regulatory change impact assessment
  • Business risk and compliance cost analysis

10.3 Emergency Procedures

Compliance Breach Response:

  • Immediate payment suspension for non-compliant transactions
  • Regulatory notification procedures
  • Legal counsel engagement protocols
  • Business continuity and damage mitigation strategies

11. PAYMENT GATEWAY POLICY INTEGRATION

11.1 Payment Gateway Policy Hierarchy

Policy Precedence for Payment-Related Matters:

Payment Gateway Policies Take Precedence For:

  • Transaction Processing: All payment processing procedures, fees, and timelines
  • Dispute Resolution: Transaction failures, chargebacks, unauthorized payment claims
  • Refund Processing: Refund timelines, procedures, and limitations per gateway policies
  • Security Protocols: PCI DSS compliance, fraud detection, and transaction security measures
  • Currency Conversion: Forex rates, conversion fees, and international transaction handling
  • Payment Method Support: Accepted cards, digital wallets, and payment instrument limitations
  • Technical Issues: Payment gateway downtime, maintenance, and service interruptions

11.2 Platform vs Gateway Responsibility Matrix

Payment Gateway Responsibility:

  • Transaction authorization and processing
  • Payment security and fraud protection
  • Chargeback and dispute management
  • Refund execution and processing
  • Compliance with card network rules
  • Customer payment data protection

Platform (Sunja Live) Responsibility:

  • Service delivery post successful payment
  • GST calculation and compliance
  • Creator payout processing
  • Platform-specific refund policy enforcement
  • User account and subscription management
  • Content access and streaming service delivery

11.3 User Communication Framework

Payment-Related Issues:

  • Users directed to appropriate payment gateway support for transaction issues
  • Platform provides gateway contact information and reference numbers
  • Clear communication about which issues are handled by gateway vs platform
  • Escalation to platform only after gateway resolution attempts

Documentation and Support:

  • Platform maintains transaction logs for gateway dispute support
  • Users receive clear receipts indicating applicable gateway policies
  • Terms of Service explicitly reference applicable payment gateway policies
  • Customer support trained on gateway policy boundaries

12. ACCOUNTING TREATMENT AND CLASSIFICATION

12.1 Creator Payment Accounting Framework

Mandatory Accounting Classification:

Creator Payments as Content Expense:

  • Primary Classification: All creator payouts classified as "Content Acquisition Expenses" in platform books of accounts
  • NOT Service Costs: Creator payments are explicitly NOT treated as "Service Costs" or "Professional Service Expenses"
  • NOT Input Services: Creator payouts do NOT qualify as input services for GST input tax credit
  • Revenue Distribution: Payments represent distribution of platform-generated revenue, not consideration for services to platform

Platform Revenue Model Accounting:

  • Sole Supplier Framework: Platform is exclusive supplier of streaming services to end users
  • Content Licensing Model: Creators grant content usage rights; platform distributes revenue share
  • Independent Publisher Status: Creators operate as independent content publishers, not platform service providers
  • Algorithmic Distribution: Revenue sharing based on platform algorithms and performance metrics

12.2 IndAS and Accounting Standards Compliance

Revenue Recognition (IndAS 115):

  • Platform Revenue: 100% of user payments recognized as platform revenue
  • Creator Payouts: Treated as content acquisition costs against revenue
  • Performance Obligations: Platform's obligation is service delivery to users, not payment to creators
  • Contract Classification: Creator agreements are content licensing contracts, not service agreements

Expense Classification (IndAS Framework):

  • Content and Programming Costs: Creator payments classified under this category (similar to broadcasting industry)
  • Cost of Revenue: Creator payouts treated as direct cost of providing streaming services
  • Period Allocation: Expenses recognized in period when content is consumed by users
  • Fair Value: Content expense valuation based on platform algorithm and performance metrics

12.3 Tax and GST Accounting Implications

GST Input Tax Credit:

  • No ITC Eligibility: Platform cannot claim input tax credit on creator payments (as they are content costs, not input services)
  • Creator GST Independence: Any GST paid by creators on their earnings is independent of platform GST obligations
  • Sole Supplier Confirmation: Platform charges GST on full user payment amount without creator payment deductions

GST Framework Clarification:

  • Platform to Creator: NO GST charged (revenue sharing/content expense, not service transaction)
  • Platform to Users: 18% GST charged (platform is sole service provider)
  • Creator to Platform: NO GST applicable (creators don't provide services to platform)
  • Creator to Others: If GST registered, creators charge GST on their independent business activities

GST Input Tax Credit:

  • No ITC Eligibility: Platform cannot claim input tax credit on creator payments (as they are content costs, not input services)
  • Creator ITC: Creators can claim ITC on their business expenses (equipment, software, etc.) if GST registered
  • Separate GST Streams: Platform GST compliance and Creator GST compliance are completely independent
  • No Cross-Claims: Neither party can claim ITC on payments between platform and creators

Practical GST Example:

User pays ₹100 + ₹18 GST = ₹118 to Platform

Platform keeps ₹70, pays ₹30 to Creator (NO GST)

Platform pays ₹18 GST to government on ₹100 revenue

Creator receives ₹30 as content revenue (handles own GST obligations independently)

Platform cannot claim any ITC on ₹30 creator payment

Transfer Pricing Documentation:

  • Content Acquisition Pricing: Creator payment rates justified as content acquisition costs, not service rates
  • Arm's Length Principle: Content expense benchmarking against similar streaming platforms
  • International Payments: Content licensing fee structure supports FEMA and transfer pricing compliance

Income Tax Treatment:

  • Business Expense: Creator payments treated as legitimate business expense for income tax purposes
  • Deduction Eligibility: Full deduction available under Income Tax Act as content acquisition costs
  • Professional Services Exclusion: Payments NOT treated as professional service fees for tax purposes

13. POLICY AMENDMENTS AND UPDATES

13.1 Modification Rights

The platform reserves the right to modify this payment policy with 30 days advance notice to creators and prominent notification to users.

13.2 Regulatory Updates

Policy automatically updated to maintain compliance with evolving Indian and international payment regulations, GST amendments, and RBI guidelines.


Document Approval:

  • Legal Team: ________________
  • Finance Team: ________________
  • CA Certification: ________________
  • Management Approval: ________________

Next Review Date: [6 months from effective date]